Access the Request for Service platform

  • New KAUST users: The first step is to login to the RFS platform using existing network credentials and submit a PI-approval. Having an account on Infinity is another pre-requisite before the system allows a new user to submit a new service request.
  • KAUST Research & Technology Park tenants: All users residing at the KAUST Research and Technology Park must first create an account in the system and click the Research Park Tenant box during the process before submitting a PI-approval.
  • Existing Core Labs users: You can skip the PI-approval and Infinity account creation steps. Go to the RFS platform and use your existing network credentials to login.
  • New external users: Create an account on RFS platform. Only organization email addresses will be accepted by the platform.

RFS complements the features of Infinity.

Infinity sits at the instrument level for access control, equipment reservation and charging while RFS is at the project and enterprise level.

Please use Google Chrome, Firefox Mozilla and Safari for optimum result. 
This can be a browser problem. Please try to log in using a different browser, either Google Chrome, Firefox Mozilla or Safari.
  • KAUST users don't need to create an account, they can log in to the system using KAUST IT credentials
  • Non-KAUST users need to create an account in the system. Please, refer to the user manual available in the RFS platform.
The system prompts to enter at least 4 characters of the person’s name, but you can also search using the relevant KAUST User ID. 
  • User needs to submit go to 'PI Approval' in the navigation panel on the left and submit an approval request to a relevant PI. 
  • The relevant PI needs to log in the system, selects 'My Open Task' in the navigation panel on the left, assigns a Pocket ID and selects 'Approve' button.
  • For users, please submit a new PI approval request. 
  • For PI, please go to PI Registration and assign additional Pocket ID(s) to the team member.
There are two 'Upload your file' boxes, one in the 'Service Area Section' and another one in the 'Sample Section'.
  • For KAUST users, PIs do not need to approve every request. They can download a report from the system and check all the projects and the related charges.
  • For KAUST users, PI approval is one time approval to access a pocket ID.

Access the RFS user manuals, view the video tutorial, or contact us.

 RFS user manuals:



You will need to pass the mandatory HSE trainings and RFS PI approval to access the shared facilities.

Please refer to the Infinity page.

Yes there is a mobile app for Infinity, you can download it here:


Google Play Store:


Apple App Store:



Please refer to the Infinity User Manual.


Please follow the instructions below to register for an Infinity account through the website using the SSO for KAUST users or external link for non-KAUST

             • Choose your PI in the Lab Access step
                        • search for your PI's last name and click on “Request Access”.
                        • If you need access to the Prototyping Lab for personal use, search for "PI INT Prototyping Lab Personal" and click on "Request Access". 

             • Choose your Core Lab(s) or Research Center in the Facility Access step
             • Set your profile information, software interlock (AUT) password** and upload your HSE certificates
             • You will receive an email once your account has been approved

** For non-KAUST users, this will be your mobile app login password as well

 How do I register for an Infinity account

Mobile app:

Select INSTRUMENT from the MENU icon, search for your instrument and REQUEST ACCESS.

How can I use the instruments independently


Web app:

Hover over the instrument name and REQUEST ACCESS.

Hover over the instrument name and REQUEST ACCESS

Once you are qualified as an independent user, you will be able to make reservations for the instrument.


Mobile app:

Click on SCHEDULE, press and hold the desired time slot on the calendar

How do I reserve an instrument


Web app:

Select the desired time slot on the calendar

How do I reserve an instrument_2

** In most cases you will need an existing reservation to be able to turn on the tool

The tools are controlled by either a hardware or software interlock. In most cases you will need to have an existing reservation to turn on the tool. Please refer to the relevant sections below on how to start/stop the interlocks.


Mobile app:

Click on Options, Start Actual Usage

How do I start_stop a hardware interlock

To end, click on STOP


How do I start_stop a hardware interlock_2


Web app:

Click on the green/red button on your reservation to start/stop.

How do I start_stop a hardware interlock_3

How do I start_stop a hardware interlock_4

Login to the PC controlling the instrument with your AUT password (from your profile)

How do I start_stop a software interlock


Once you have finished click on LOGOUT

How do I start_stop a software interlock_2


We have three types of tours across the Core Labs: Technical Tours, General Tour and Core Labs Introduction Tour. For further details, please refer to the Core Labs Tours User Guidelines in our website.

KAUST permanent and temporary staff and Research Park Tenant (RPT) residents are able to book a tour.

KAUST contracted staff, students, post-doctoral fellows, research scientists and external requesters may not book a tour. If you fall into one of these categories, please contact a person in your department who is able to submit a tour request.

Submit your request using the online tour booking system available at https://corelabsrfs.kaust.edu.sa (please use Google Chrome or Mozilla Firefox as a recommended browser).

A tour must be booked at least 48 hours prior to the visit.

  • Please go to your browser settings and clear the caches.
  • All fields have to be filled in by typing in the information.
  • Please do not copy paste from any other document.

Once a tour request is approved, you will receive a calendar invite, which you then may accept or decline.

Please log into the RFS tour booking system. Then select “My Tour Requests” on the navigation bar and click on your tour request ID. You can select either the “Modify Tour” or “Select Tour” button to proceed.

A Core Labs representative/scientist will guide the tour, depending on the type of tour you choose.

The meeting point is located at the lab you are visiting. Please refer to the map of the Core Labs and Research Infrastructure facilities, which is available on the User Guidelines in our website.

The requester/host/guide must accompany visitors at all times during the tour.

Please notify us about any delays or cancellations. Core Labs staff members reserve the right to cancel a tour if you are more than 10 minutes late.

There is no particular age limit. However, primary and secondary school students are limited to only visiting the Prototyping Core Lab, the Workshops Core Lab and the Coastal Marine and Operations Core Lab.

Photographs are permitted. For a dedicated photo session or for video shooting, you will need to obtain permission from the KAUST Global Branding and Communications department.

Food and drinks are not allowed in any Core Lab during the tours.

The tour lasts approximately 30 minutes per lab.

For more information, please read our User Guidelines