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Access the Request for Service platform

New KAUST users: The first step is to login to the RFS platform using existing network credentials and submit a PI-approval. Having an account on Badger is another pre-requisite before the system allows a new user to submit a new service request.

KAUST Research & Technology Park tenants: All users residing at the KAUST Research and Technology Park must first create an account in the system and click the Research Park Tenant box during the process before submitting a PI-approval.

Existing Core Labs users: You can skip the PI-approval and Badger account creation steps. Go to the RFS platform and use your existing network credentials to login.

New external users: Create an account on RFS platform. Only organization email addresses will be accepted by the platform.

RFS complements the features of Badger. Badger sits at the instrument level for access control, equipment reservation and charging while RFS is at the project and enterprise level.

Access the RFS user manuals, view the video tutorial, or contact us.


 RFS user manuals:

 

The system prompts to enter at least 4 characters of the person’s name, but you can also search using the relevant KAUST User ID. 
  • For KAUST users, PIs do not need to approve every request. They can download a report from the system and check all the projects and the related charges.
  • For KAUST users, PI approval is one time approval to access a pocket ID.
There are 2 'Upload your file' boxes, one in the 'Service Area Section' and the second one in the 'Sample Section'.
Please use Google Chrome, Firefox Mozilla and Safari for optimum result. 
 
  • User needs to submit go to PI Approval in the navigation panel on the left and submit an approval request to a relevant PI. 
  • The relevant PI needs to log in the system, selects 'My open task' in the navigation panel on the left, assigns a Pocket ID and selects 'Approve' button.
  • For users, please submit a new PI approval request. 
  • For PI, please go to PI Registration and assign additional Pocket ID(s) to the team member
This can be a browser problem. Please, try to log in using a different browser, either Google Chrome, Firefox Mozilla or Safari.

Get lab access via Badger

Please refer to the troubleshooting section in the Badger User Manual.
RFS complements the features of Badger. Badger sits at the instrument level for access control, equipment reservation and charging while RFS is at the project and enterprise level.

We do not have an app at the moment but you can use your mobile browser for Badger MicroServices. Just bookmark the site (https://kaust1.badgerlms.com:8443/WebServices/mbadger) or scan the QR code:

badger

 
You will be able to use as many labs as you need. The system just requires that you select a Lab but you will automatically be eligible to use all the Core Labs depending on your qualifications and training. 
  • The first time you launch the Badger software, click on the “New Member” button.
  • Fill in all the required fields (click “View Instructions” for help).
  • Your email address must be in lowercase only.
  • Once completed, submit the form by selecting “Set Password”.
  • Your application will be reviewed and you will receive an email when your account is activated.

Please ensure you have completed the requirements before downloading and registering.

Badger requirements

 

Before using Badger you must complete the following:

Submit PI Approval request on RFS platform.

Create account on Badger (see "How do I register on Badger?")

Complete the required lab safety classes:

  • Laboratory Safety Training
  • Hazardous Waste Training
  • Emergency Incident Preparedness Training

OR

  • Combined Lab Safety Orientation

Note

  • These trainings can be self-enrolled through BioRAFT 
  • If you do not have a KAUST portal account, please visit HSE to complete the required trainings. 

  • Once the trainings and tests are completed, an email needs to be sent to researchsafety@kaust.edu.sa  informing them about completing the training and requesting the certificates. Please forward your certificates to clc@kaust.edu.sa.

There are separate Badger versions for the Core Labs and Research Centers. Make sure you download the correct version using this link.

 

VISIT THE LAB

  • We have three types of tours across the Core Labs: Technical Tours, General Tour and Core Labs Introduction Tour. For further details, please refer to the Core Labs Tours User Guidelines (hyperlink) in our website.
  • KAUST permanent and temporary staff and Research Park Tenant (RPT) residents are able to book a tour.
  • KAUST contracted staff, students, post-doctoral fellows, research scientists and external requesters may not book a tour. If you fall into one of these categories, please contact a person in your department who is able to submit a tour request.
  • Submit your request using the online tour booking system available at https://corelabsrfs.kaust.edu.sa (please use Google Chrome or Mozilla Firefox as a recommended browser).
  • A tour must be booked at least 48 hours prior to the visit.
  • Please go to your browser settings and clear the caches. All fields have to be filled in by typing in the information. Please do not copy paste from any other document.
  • Once a tour request is approved, you will receive a calendar invite, which you then may accept or decline.
  • Please log into the RFS tour booking system. Then select “My Tour Requests” on the navigation bar and click on your tour request ID. You can select either the “Modify Tour” or “Select Tour” button to proceed.
  • A Core Labs representative/scientist will guide the tour, depending on the type of tour you choose.
  • The meeting point is located at the lab you are visiting. Please refer to the map of the Core Labs and Research Infrastructure facilities, which is available on the User Guidelines (hyperlink) in our website.
  • The requester/host/guide must accompany visitors at all times during the tour.
  • Please notify us about any delays or cancellations. Core Labs staff members reserve the right to cancel a tour if you are more than 10 minutes late.
  • There is no particular age limit. However, primary and secondary school students are limited to only visiting the Prototyping Core Lab, the Workshop Core Lab and the Coastal Marine and Operations Core Lab.
  • Photographs are permitted. For a dedicated photo session or for video shooting, you will need to obtain permission from the KAUST Global Branding and Communications department.
  • Food and drinks are not allowed in any Core Lab during the tours.
  • The tour lasts approximately 30 minutes per lab.

For more information, please read our User Guidelines