FAQ

• New KAUST users: The first step is to login to the RFS platform using existing network credentials and submit a PI-approval. Having an account on Infinity is another pre-requisite before the system allows a new user to submit a new service request.

• KAUST Research & Technology Park tenants: All users residing at the KAUST Research and Technology Park must first create an account in the system and click the Research Park Tenant box during the process before submitting a PI-approval.

• Existing Core Labs users: You can skip the PI-approval and Infinity account creation steps. Go to the RFS platform and use your existing network credentials to login.

• New external users: Create an account on RFS platform. Only organization email addresses will be accepted by the platform.

RFS complements the features of Infinity.

Infinity sits at the instrument level for access control, equipment reservation and charging while RFS is at the project and enterprise level.

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• KAUST users don't need to create an account, they can log in to the system using KAUST IT credentials
• Non-KAUST users need to create an account in the system. Please, refer to the user manual available in the RFS platform.

The system prompts to enter at least 4 characters of the person’s name, but you can also search using the relevant KAUST User ID. 

• User needs to submit go to 'PI Approval' in the navigation panel on the left and submit an approval request to a relevant PI. 
• The relevant PI needs to log in the system, selects 'My Open Task' in the navigation panel on the left, assigns a Pocket ID and selects 'Approve' button.

• For users, please submit a new PI approval request. 
• For PI, please go to PI Registration and assign additional Pocket ID(s) to the team member.

There are two 'Upload your file' boxes, one in the 'Service Area Section' and another one in the 'Sample Section'.

• For KAUST users, PIs do not need to approve every request. They can download a report from the system and check all the projects and the related charges.
• For KAUST users, PI approval is one time approval to access a pocket ID.

Access the RFS user manuals, view the video tutorial, or contact us.

 RFS user manuals:

• KAUST users (non-PI)
• Principal investigators
• Research Park tenants
• External users

 

Click here.

 
You will need to pass the mandatory HSE trainings and RFS PI approval to access the shared facilities.

Please refer to the Infinity page.

Yes there is a mobile app for Infinity, you can download it here:

 

Google Play Store:

Apple App Store:

Please refer to the Infinity User Manual.

Please follow the instructions below to register for an Infinity account through the website using the SSO for KAUST users or external link for non-KAUST

             • Choose your PI in the Lab Access step
                        • search for your PI's last name and click on “Request Access”.
                        • If you need access to the Prototyping Lab for personal use, search for "PI INT Prototyping Lab Personal" and click on "Request Access". 

             • Choose your Core Lab(s) or Research Center in the Facility Access step
             • Set your profile information, software interlock (AUT) password** and upload your HSE certificates
             • You will receive an email once your account has been approved

** For non-KAUST users, this will be your mobile app login password as well

Mobile app:

Select INSTRUMENT from the MENU icon, search for your instrument and REQUEST ACCESS.

 

Web app:

Hover over the instrument name and REQUEST ACCESS.

Once you are qualified as an independent user, you will be able to make reservations for the instrument.

 

Mobile app:

Click on SCHEDULE, press and hold the desired time slot on the calendar

 

Web app:

Select the desired time slot on the calendar

** In most cases you will need an existing reservation to be able to turn on the tool

The tools are controlled by either a hardware or software interlock. In most cases you will need to have an existing reservation to turn on the tool. Please refer to the relevant sections below on how to start/stop the interlocks.

Mobile app:

Click on Options, Start Actual Usage

To end, click on STOP

 

 

Web app:

Click on the green/red button on your reservation to start/stop.

Login to the PC controlling the instrument with your AUT password (from your profile)

 

Once you have finished click on LOGOUT